Real Gold Chains

IN WHICH CASES CAN I EXCHANGE OR RETURN AN ITEM?

If you're not happy with your item, ordered a big size or simply need to exchange it, you can request a return!

• The request for a return must be made to hello@santlaia.com and must include your order number. 
• Must be made within 7 days of the delivery date of the package
• The item must include the tag

In any case, the products that will be exchanged or returned must have the tag the item comes with and be in pristine conditions, show no evident signs of being used, or else no exchange or return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to SANT LAIA in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested. 

The time window in which you can exchange or return an item lasts 7 days, starting from the day the order is delivered.

To place a return or exchange please email us stating the order number and reason for return or exchange to hello@santlaia.com.

USA: Returns and exchanges within the USA will be made through USPS. Order receipt must be inside package when making a return or an exchange.

After the package arrives to our facilities, you will receive a confirmation email, informing you that the return or exchange was accepted, and the amount will be sent to your account in about 2-3 business days. You will receive the amount in the same way you made your purchase, through a refund processed by PayPal or a return in your credit card.

SANT LAIA won’t be held responsible for any misplaced packages, and it will be the client’s responsibility to make sure the package arrives to our facilities in perfect conditions.

* Personalized items can't be returned or refunded.

International: International orders are FINAL SALE

WHAT’S ITEMS ARE NON REFUNDABLE OR EXCHANGEABLE?

Sale items are all FINAL SALE.

Statement earrings are all FINAL SALE. 

WHAT’S THE PRICE OF AN EXCHANGE OR A RETURN?

All returns are FREE.